Taking customs filing from manual to touchless with AI

Customs teams face growing pressure to process increasing declaration volumes without compromising accuracy, compliance or auditability. Could AI help take the manual work out of customs filing? In this session, Deloitte and Amer Sports will share their transformation journey towards touchless customs filing, combining Document AI, SAP GTS, SAP BTP and LLM-based agents to automate the preparation and validation of import declarations. Discover how the solution brings together data from multiple sources, uses AI-powered checks to identify potential issues and maintains regulatory oversight through automated auditing and human-in-the-loop controls. The discussion will cover the business case, technical architecture and practical challenges of implementation, including data quality, integration, governance and change management. Attendees will take away lessons from the Amer Sports journey and explore how touchless filing could be extended across wider customs and global trade operations.